Qualitative Research

Conducting an Interview

A Qualitative Interview is a method of collecting rich and detailed information about how individuals experience, understand and explain events in their lives. It is…

“…a conversation with a purpose” (Holloway, 1997)

…a relationship between two or more human beings (Randall and Phoenix, 2009)

Types of questioning

Unstructured Interview The interviewer uses at most an 'aide memoir' - notes to jog the memory - rather than a list of questions. The interview may be like a conversation, with the interviewer responding to the interviewee and letting them speak freely.
Semi-structured Interview The interviewer has a list of questions or key points to be covered and works through them in a methodical manner. Similar questions are asked of each interviewee, although supplementary questions can be asked as appropriate. The interviewee can respond how they like and does not have to 'tick a box' with their answer.
Structured Interview The interviewer asks the interviewee a series of specific questions, to which a fixed range of answers are possible ('ticking a box'). This is the typical form of interview used in social survey research, and can provide quantitative data, as in a questionnaire.

The Interview Guide

Drawing on relevant literature (rather than solely personal experience) construct a list of questions that relate to the research topic, they should address the interviewees experience, behaviour, context, values, senses and personal background. Do not expect interviewees to be able to directly address your research question.
Questions should be broad and open-ended, clearly worded, to the point and understandable to the participant. They should be structured so they are “funnelled” from broader “warm-up” questions through to more focussed probing questions.
Make sure you introduce yourself and explain the aim of the interview. Also adhere to academic ethics by making sure the interviewee is fully aware of the purpose of the research
Avoid asking leading questions.
Review, refine, trial and repeat this process several times rather than use the first questions that you develop.

Kvale (1996) identified nine kinds of question asked in qualitative interviews. There is no prescribed use of these questions but they may help develop the interview guide.
- Introducing questions: 'Why did you...?' or 'Can you tell me about...?'
- Follow up questions: Questions may include: 'What did you mean...?' or 'Can you give more detail...?'
- Probing questions: You can employ direct questioning to follow up what has been said and to get more detail. 'Do you have any examples?' or 'Could you say more about...?'
- Specifying questions: Such as 'What happened when you said that?' or 'What did he say next?'
- Direct questions: Questions with a yes or no answer are direct questions. You might want to leave these questions until the end so you don't lead the interviewee to answer a certain way.
- Indirect questions: You can ask these to get the interviewee's true opinion.
- Structuring questions: These move the interview on to the next subject. For example, 'Moving on to...'
- Silence: Through pauses you can suggest to the interviewee that you want them to answer the question!
- Interpreting questions: 'Do you mean that...?' or 'Is it correct that...?'
See Kallio et al (2016) for more insight on developing a topic guide.

Borek et al. (2019). ‘We’re all in the same boat’: A qualitative study on how groups work in a diabetes prevention and management programme. British Journal of Health Psychology, 24(4), 787–805. https://doi.org/10.1111/bjhp.12379 Click here for interview guide

Examples of Interview Guides

Borek et al. (2019). ‘We’re all in the same boat’: A qualitative study on how groups work in a diabetes prevention and management programme. British Journal of Health Psychology, 24(4), 787–805. https://doi.org/10.1111/bjhp.12379 Click here for interview guide

Before the interview

Contact your participant at least one day before the interview by phone or email as a courtesy reminder (Sparkes and Smith, 2014).
Practice using the methods of recording.
Choose a comfortable setting for the interview that is free from distractions.
Gain consent from your interviewee, highlight that you will be recording the interview.
For interviews that are to be conducted using Zoom or Teams (or similar), read Gray et al (2020) for ten pre-interview recommendations for researchers.

During the interview

Avoid sharing your hypotheses but do explain in broad terms the goals of the research, particularly if you can frame it in terms of solving a problem that is important to the interviewee.
Make sure the interviewee understands the confidentiality of the interview and issues surrounding ethics, data storage and how the information will be used.
Trust and rapport and empathy are important so that participants are more likely to be open in their responses. Be cautious of over-rapport (Sparkes and Smith, 2014) and of projecting your own fears, interests and values on to the participant.
Record the interview (as long as the participant agrees to this) and consider where you will be sat in relation to the recording device.
Do not use emotional, loaded or biased language in either your questioning or any responses.
Be an active listener (body language, attitude, conversational style) and be careful about what your behaviour conveys to participants (e.g., expressions of surprise, jumping to take notes).
Follow-up questions should be used to encourage expansion of ideas deemed most relevant to the research question These probes should be short and simple to avoid breaking the interviewee’s focus
- For continuation “Then what happened?”...for elaboration “Can you give me an example?”…for steering the conversation “You mentioned that…”
- Probes can be non-verbal as well, such as using silence to encourage elaboration, or leaning forward to indicate interest. Be careful to vary the probes and not to overuse them
When interviewees are comfortable and conversational, you may miss the opportunity for intended follow-up questions. Rather than interrupting, keep notes on follow-up to ensure that you remember to return to them later.
It may be helpful to summarise key ideas and themes back to the interviewee to ensure you have a proper understanding of their meaning.

After the interview

Make field notes as soon as possible
Contact the interviewee and thank them for their time.
As soon as possible after the interview, transcribe it using the recording and your field notes.

FAQs

Should we believe our interviewees? - See Potter & Hepburn (2012); Randall & Phoenix (2008); Jerolmack & Khan (2014), tweet/replies by Dr Chris Matthews

References & Further Reading

Adeoye‐Olatunde, O. A., & Olenik, N. L. (2021). Research and scholarly methods: Semi‐structured interviews. Journal of the american college of clinical pharmacy, 4(10), 1358-1367. https://doi.org/10.1002/jac5.1441

Arsel, Z. (2017). Asking questions with reflexive focus: A tutorial on designing and conducting interviews. Journal of Consumer Research, 44(4), 939-948. https://doi.org/10.1093/jcr/ucx096

Brinkmann, S. (2022). Qualitative Interviewing: Conversational Knowledge Through Research Interviews. 2E. Oxford University Press.

Braun, V., & Clarke, V. (2019). To saturate or not to saturate? Questioning data saturation as a useful concept for thematic analysis and sample-size rationales. Qualitative Research in Sport, Exercise and Health, 1-16. https://doi.org/10.1080/2159676X.2019.1704846

DeJonckheere, M., & Vaughn, L. M. (2019). Semistructured interviewing in primary care research: A balance of relationship and rigour. Family Medicine and Community Health, 7(2), e000057. https://doi.org/10.1136/fmch-2018-000057

Dowling, F., & Flintoff, A. (2011). Getting beyond normative interview talk of sameness and celebrating difference. Qualitative Research in Sport, Exercise and Health, 3(1), 63-79. https://doi.org/10.1080/19398441.2011.547689

Kallio, H., Pietilä, A. M., Johnson, M., & Kangasniemi, M. (2016). Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide. Journal of advanced nursing, 72(12), 2954-2965. https://doi.org/10.1111/jan.13031

Kvale, S. (1996) InterViews: An Introduction to Qualitative Interviewing. Sage Publications. [synopsis]

Turner, D. W., III. 2010. “Qualitative Interview Design: A Practical Guide for Novice Investigators.” The Qualitative Report 15:754-760. [full text]

Gerson, K., & Damaske, S. (2020). The science and art of interviewing. Oxford University Press.

Gubrium, J.F. (2012) The Sage handbook of interview research: the complexity of the craft London: Sage

Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability. Field methods, 18(1), 59-82. https://doi.org/10.1177/1525822X05279903

Jacob, S.A. and Furgerson, P.A. (2012) Writing Interview Protocols and Conducting Interviews: Tips for Students New to the Field of Qualitative Research. The Qualitative Report Volume 17, T&L Art. 6, 1-10 [full text]

Jerolmack, C., & Khan, S. (2014). Talk is cheap: Ethnography and the attitudinal fallacy. Sociological methods & research, 43(2), 178-209. https://doi.org/10.1177%2F0049124114523396

Josselson, R. (2013). Interviewing for qualitative inquiry: A relational approach. Guilford Press.

King, N. and Horrocks, C. (2010) Interviews in qualitative research London: Sage

Knott, E., Rao, A. H., Summers, K., & Teeger, C. (2022). Interviews in the social sciences. Nature Reviews Methods Primers, 2(1), 73. https://doi.org/10.1038/s43586-022-00150-6

Langley, A., & Meziani, N. (2020). Making interviews meaningful. The Journal of Applied Behavioral Science, 56(3), 370-391. https://doi.org/10.1177%2F0021886320937818

Lareau, A. (2021). Listening to People: A Practical Guide to Interviewing, Participant Observation, Data Analysis, and Writing it All Up. University of Chicago Press.

Liamputtong, P. (2011). Focus group methodology: Principle and practice. Sage publications.

McNiff, K. (2017) Are You Really Listening? Tips For Conducting Qualitative Interviews. https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/resources/blog/tips-for-conducting-qualitative-interviews

Morgan, D. L. (2010). Reconsidering the role of interaction in analyzing and reporting focus groups. Qualitative health research, 20(5), 718-722.[full text]

Potter, J., & Hepburn, A. (2012). Eight challenges for interview researchers. Handbook of interview research, 2(1), 541-570. [www]

Randall, W. L., & Phoenix, C. (2009). The problem with truth in qualitative interviews: reflections from a narrative perspective. Qualitative research in sport and exercise, 1(2), 125-140. https://doi.org/10.1080/19398440902908993

Roulston, K. (2010). Considering quality in qualitative interviewing. Qualitative Research, 10(2), 199-228.[full text]

Roulston, K. (2011) Reflective Interviewing: A Guide to Theory and Practice London: Sage [chapter 1]

Rutakumwa, R., Mugisha, J. O., Bernays, S., Kabunga, E., Tumwekwase, G., Mbonye, M., & Seeley, J. (2019). Conducting in-depth interviews with and without voice recorders: a comparative analysis. Qualitative Research, 1468794119884806. https://doi.org/10.1177%2F1468794119884806

Salmons, J. (2014). Qualitative online interviews: Strategies, design, and skills. Sage Publications.

Schostak, J. (2005). Interviewing and representation in qualitative research. McGraw-Hill Education (UK).

Silverman, D. (2010) Doing Qualitative Research (3rd ed) London: Sage

Shelton, S. A., & Flint, M. A. (2020). Dichotomies of method and practice: a review of literature on transcription. Qualitative Research Journal. https://doi.org/10.1108/QRJ-05-2020-0046

Smith, B. (2018). Generalizability in qualitative research: Misunderstandings, opportunities and recommendations for the sport and exercise sciences. Qualitative Research in Sport, Exercise and Health, 10(1), 137-149. https://doi.org/10.1080/2159676X.2017.1393221

Smith, B., & Sparkes, A. C. (2016). Interviews: Qualitative interviewing in the sport and exercise sciences. In Routledge handbook of qualitative research in sport and exercise (pp. 125-145). Routledge.

Sparkes, A. C., & Smith, B. (2014). Qualitative research methods in sport, exercise and health: From process to product. London: Routledge.

Stuckey, H. L. (2013). Three types of interviews: Qualitative research methods in social health. Journal of Social Health and Diabetes, 1(02), 056-059. http://dx.doi.org/10.4103/2321-0656.115294

Tausch, A. P., & Menold, N. (2016). Methodological aspects of focus groups in health research: results of qualitative interviews with focus group moderators. Global qualitative nursing research, 3, 2333393616630466. https://doi.org/10.1177%2F2333393616630466

Tavory, I. (2020). Interviews and inference: Making sense of interview data in qualitative research. Qualitative Sociology, 43(4), 449-465. https://doi.org/10.1007/s11133-020-09464-x

Tong, A., Sainsbury, P., & Craig, J. (2007). Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. International journal for quality in health care, 19(6), 349-357. https://academic.oup.com/intqhc/article-lookup/doi/10.1093/intqhc/mzm042

Turner, D.W. (2010) Qualitative Interview Design: A Practical Guide for Novice Investigators. The Qualitative Report 15(3): 754-760 [full text]

Studies that have used interviews as a method

Portman, R. M., Levy, A. R., Maher, A. J., & Fairclough, S. J. (2021). Co-developing peer interventions in health-related contexts: A case study from exercise referral. Health Education Journal, 00178969211045106. https://doi.org/10.1177%2F00178969211045106

Using teleconferencing (e.g. Teams/Zoom) for qualitative interviews

Archibald, M. M., Ambagtsheer, R. C., Casey, M. G., & Lawless, M. (2019). Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants. International Journal of Qualitative Methods, 18, 1609406919874596. https://doi.org/10.1177/1609406919874596

Edwards, R., & Holland, J. (2020). Reviewing challenges and the future for qualitative interviewing. International Journal of Social Research Methodology, 23(5), 581–592. https://doi.org/10.1080/13645579.2020.1766767

Gray, L., Wong-Wylie, G., Rempel, G., & Cook, K. (2020). Expanding Qualitative Research Interviewing Strategies: Zoom Video Communications. The Qualitative Report. https://doi.org/10.46743/2160-3715/2020.4212

Keen, S., Lomeli-Rodriguez, M., & Joffe, H. (2022). From Challenge to Opportunity: Virtual Qualitative Research During COVID-19 and Beyond. International Journal of Qualitative Methods, 21, 16094069221105075. https://doi.org/10.1177/16094069221105075

Oliffe, J. L., Kelly, M. T., Gonzalez Montaner, G., & Yu Ko, W. F. (2021). Zoom Interviews: Benefits and Concessions. International Journal of Qualitative Methods, 20, 16094069211053522. https://doi.org/10.1177/16094069211053522

Roberts, J. K., Pavlakis, A. E., & Richards, M. P. (2021). It’s More Complicated Than It Seems: Virtual Qualitative Research in the COVID-19 Era. International Journal of Qualitative Methods, 20, 16094069211002959. https://doi.org/10.1177/16094069211002959

Salmons, J. (2022). Doing Qualitative Research Online (2nd edition). SAGE. Salmons (2022) Doing Qualy Res Online 2E

Sipes, J. B. A., Roberts, L. D., & Mullan, B. (2022). Voice-only Skype for use in researching sensitive topics: A research note. Qualitative Research in Psychology, 19(1), 204–220. https://doi.org/10.1080/14780887.2019.1577518

Thunberg, S., & Arnell, L. (2022). Pioneering the use of technologies in qualitative research – A research review of the use of digital interviews. International Journal of Social Research Methodology, 25(6), 757–768. https://doi.org/10.1080/13645579.2021.1935565

Weller, S. (2017). Using internet video calls in qualitative (longitudinal) interviews: Some implications for rapport. International Journal of Social Research Methodology, 20(6), 613–625. https://doi.org/10.1080/13645579.2016.1269505

Further Links

Qualitative Research Methods - another resource page on this website

How to conduct a focus group

A toolkit for conducting focus groups

SAGE Research Methods: Conducting Focus Groups

Should we transcribe everything - Tweet by Trish Greenhalgh (Feb, 2020)

Sample Interview Guide

McEwan, D., Bennett, E. V., & Rhodes, R. E. (2021). Collaboration behaviors within interactive exercise groups. Psychology & Health, 36 (9), 1066-1087. https://doi.org/10.1080/08870446.2020.1836177

Sample Semi-structured interview guide

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